SENIOR RELATIONSHIP BANKER
Meet Ted Schoeppach, a longtime member of the Village Bank family and the “go-to” banking expert in Ramsey.
“Customers new to community banking commonly tell me ‘[big banks] don’t even know my name!’” Things are different at Village Bank.
The essence of community banking is building relationships. Ted says, “It’s about more than becoming friends; it’s about treating people like family.”
That became evident recently while helping the survivors of one customer jump through legal hoops to gain ownership of an account upon their passing. Dealing honestly and earning peoples’ trust is Ted’s superpower. That’s why he’s stayed in community banking and at Village Bank for 22 years; this is a place where relationships mean something.
“I have outstanding customer service skills and feel some ownership in the Ramsey office since I was here from the days when we worked in a construction trailer,” he laughed.
Ted was instrumental in helping design the Ramsey branch with Village Bank customers in mind. And why not? Ted’s been a key member of the bank for years; he knows how customers value the relationships they can develop at a community bank when seeking advice on loans or credit card products. Ted’s providing input over interior decisions made perfect sense.
Ted has even worked with five generations of one family! “I’ve helped my customers through all their biggest milestones — weddings, having children, running their businesses, and building their lives,” Ted says. “I get to be part of all those things in a small way, and I really enjoy that.” Now that’s relationship banking!
“Customers young and old love to come into the office and work with a real live person,” says Ted, who loves to fish and ride his bike when not helping customers with their banking. He might even share a bit of trivia about himself while helping a customer. Did you know Ted was named Robbinsdale Babe Ruth Athlete of the Year back in his youth baseball playing days? We think he’s an All Star too!